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- calendar_today November 11, 2026
Department of Justice Files Lawsuit Against Lyft
The Department of Justice (DOJ) has initiated legal action against rideshare company Lyft, accusing it of systemic discrimination against passengers with disabilities. The lawsuit, filed in the U.S. District Court for the Northern District of California, alleges that Lyft has denied rides, charged improper fees, and failed to make necessary accommodations for individuals with disabilities, in violation of federal law.
Accusations of Widespread Discrimination
According to the DOJ, Lyft has denied service to "hundreds, likely thousands" of people who travel with service animals or use wheelchairs and other mobility devices. The suit claims the company receives "thousands of complaints each year alleging disability-based discrimination," yet refuses to adjust its policies or practices to prevent such issues.
Specific Incidents and Testimonies Cited
The complaint details several incidents involving individuals who were allegedly discriminated against while using Lyft’s services. James Rath, a legally blind resident of Tennessee, reported being repeatedly denied rides since acquiring a guide dog in November 2025. Rath stated that in June, a Lyft driver refused to pick him up from an airport because of his dog and left without canceling the ride. He claims Lyft initially did not respond to his formal complaint until he shared the story on social media, after which the company offered him a $10 credit.
Virginia Prince of California, who is blind and uses a guide dog, claims she was repeatedly denied service for traveling with her animal. Meanwhile, Jodie Simon of Nevada says she experienced denials in May 2024 due to her use of a wheelchair.
Alleged ADA Violations and Requested Remedies
The DOJ asserts that Lyft has violated Title III of the Americans with Disabilities Act of 1990 (ADA) by not preventing and remedying disability-based discrimination. The lawsuit alleges Lyft fails to adequately train drivers and customer service representatives about ADA requirements, and does not sufficiently monitor drivers or support passengers who have faced discrimination.
The government is seeking $53 million in damages for affected individuals, a court order to require Lyft to update its policies to comply with the ADA, and improved training for staff and drivers. Additionally, the DOJ is seeking a civil penalty to reinforce the importance of eliminating disability discrimination.
Lyft’s Response to the Allegations
In response, Lyft stated it disagrees with the government’s assertions. The company highlighted its long-standing policies requiring drivers to accommodate riders with service animals or foldable mobility devices, noting that drivers who violate these rules may face permanent deactivation. Lyft also referenced in-app features designed to flag the presence of service animals in advance and reminders for drivers regarding legal obligations. Lyft said it has cooperated with the DOJ’s review and remains committed to serving riders with disabilities.
DOJ’s Position on Equal Access
U.S Attorney Craig H. Missakian for the Northern District of California said the DOJ’s goal is to fight for equal access to transportation for all Americans, particularly those who cannot advocate for themselves.
Potential Impact of the Lawsuit
The outcome of this case could have significant implications for accessibility and compliance within the rideshare industry. The DOJ’s demands focus not only on compensation for affected passengers but also on comprehensive changes to Lyft’s operations, training, and enforcement policies regarding disability accommodation.
Source: abc7ny.com.
